Help Centre
Choose the route that best matches what you need. We keep help straightforward and private.
Account and sign-in
For registration, verification, sign-in or password-reset problems, start at My Timber sign-in. Never send your password by email.
Your data and cookie choices
Use My Timber settings for available export, health-history erasure and account controls. Read the Privacy Policy and Cookie Policy, or reopen “Cookie choices” at the bottom of the screen.
Website support
If a page, tool or button is not working, tell us which page you were on, what you expected and what happened. Do not include unnecessary health or payment information.
Contact a person
Email hello@shiftsometimber.co.uk, call 0330 311 0981, or use the Contact page.
Complaints
If something has gone wrong and you want it formally reviewed, use our complaints process.
Health and urgent support
SHIFT does not provide emergency or individual medical advice. Call 999 for a life-threatening emergency. Do not wait for a check-in or a company inbox.
- England: call NHS 111 for urgent medical advice. For urgent mental-health support, select the mental-health option. NHS guidance.
- Scotland: contact your GP for urgent advice during normal hours. Call NHS 24 on 111 when you need urgent care and your GP is closed, or for mental-health distress. NHS 24 guidance.
- Wales: call NHS 111 Wales; press 2 for urgent mental-health support. NHS 111 Wales.
- Northern Ireland: contact your GP or local GP out-of-hours service for urgent medical advice. For distress or despair, call Lifeline on 0808 808 8000. NI support information.
Routes checked 26 September 2026. For further listening and mental-health support, see Good to Talk.